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How do you get T&M work approved?
T&M work gets approved when the evidence is fresh and the signer is still available. Write the ticket the day of the work, put rates on it, and get a signature before the crew leaves. Everything after that is recovery.
Approve while people are still on site
The cheapest approval is a signature before the GC or inspector leaves. Digital tickets help because the signer can tap a phone or open a link. Paper helps only if the pad stays with the job and reaches billing intact.
What the signer is confirming
Hours, iron, materials, and that the work was directed or accepted as extra. They are not always confirming final price if rates are disputed - but a signed ticket with clear classes still beats an unsigned memory. Rate sheets agreed before the work reduce that fight.
Revision loops without losing the original
Rejected tickets should come back with comments, not vanish. Keep the original lines, apply the revision, and preserve who changed what. SubTrack keeps revisions on the ticket so email threads do not become the system of record.
When they will not sign
Document the attempt: who was asked, when, and what was sent. Keep photos and a complete ticket anyway. Escalate per the contract. Unsigned work is harder to collect, but an empty gap in the record is worse. See T&M ticket vs change order for how tickets later support a CO.
FAQ
When should a T&M ticket be signed?
As soon as practical after the work - ideally the same day, on site, while the authorizing person can still see what happened.
Can T&M be approved by email only?
Email can work as a backup trail, but a signature on the ticket (or a secure approval link tied to the ticket) is cleaner for billing and disputes.
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