1. Introduction
SubTrack (“we”, “our”, or “us”) values your privacy and is committed to protecting it. This privacy policy explains how we collect, use, store, and share information about you when you visit our website or use our products and services.
By using this site, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the website.
2. Beta and Pilot Program Disclaimer
SubTrack may offer beta or pilot products that, when used, are subject to the same policies but are still under active development and may not perform as expected:
- These services can change, be delayed, or be interrupted at any time.
- Features may change, be added, or be discontinued at any time.
- Performance, reliability, and stability issues may vary significantly from expectations.
- The service may not be available at all times and can have scheduled maintenance and downtime.
- While we make our best effort to provide a reliable service, beta and pilot services may not perform with the same reliability as our general product offerings, so please use them for non-critical applications.
While we take reasonable measures to protect your information, beta and pilot services may not have the same level of security, reliability, or error-handling capabilities as our generally available commercial products.
You are encouraged to participate to help us refine and improve our services, provide valuable feedback, and understand the risks associated with using them for your business.
3. Information We Collect
3.1 Information You Provide
When you use the service, we may directly collect:
- Name, email address, and phone number
- Company name and details
- Billing and payment-related information
- Account preferences and settings
3.2 Automatically Collected Information
When you use the service, we may automatically collect:
- Device and browser information
- IP address and general location data
- Usage patterns and feature interactions
- Log file and basic diagnostic data
3.3 Project and Operational Data
As part of SubTrack's functionality, we store and handle:
- Project and crew information
- Daily time tracking, safety, equipment, and materials data
- Uploaded files, documents, receipts, and backups
- Client and vendor data relevant to your operations
You are responsible for ensuring you have the proper authorization to collect and share data with SubTrack for use in the service.
4. How We Use Information
We use the collected information to:
- Operate, maintain, and improve the SubTrack platform
- Provide customer support and respond to inquiries
- Process payments and manage billing
- Communicate product updates and notifications (you can opt out of marketing messages anytime)
- Send you required legal notices as required by applicable law
- Detect security issues and technical problems
- Comply with legal and regulatory obligations
5. Data Security
We use reasonable steps to protect your information using commercially appropriate safeguards. However, no transmission over the Internet is 100% secure.
Our current security measures include:
- Encrypted transmission for data in transit (between our applications and your browser)
- Restricted internal access to personal identifiers
- Standard security controls provided by industry-standard infrastructure providers
- Standard practices for availability, reliability, and monitoring
Despite these measures, no method of transmission or storage can be completely secure, and we cannot guarantee absolute security of your data.
Security incidents may occur over time, so we ask customers to take precautions to protect sensitive data on their end as well.
7. Data Retention
We retain your information only as long as necessary to operate the service and meet legal requirements:
- Account and billing data for as long as the account is active
- Business records for a period not exceeding ten years, or as required by applicable policies
- After account closure, we may retain anonymized data for analytics and legal compliance purposes
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, update, or delete specific data we hold about you
- Request correction of inaccurate data
- Request deletion of your information
- Object to certain processing activities
- Request a copy of your data in a portable format
To exercise these rights, contact us at privacy@subtrackfield.com.
10. International Data Transfers
Your information may be transferred to and processed in countries outside your region. When such transfers occur, we implement contractual and technical safeguards to support cross-border data transfers.
11. Children's Privacy
SubTrack is not intended for use by minors under the age of 16. We do not knowingly collect personal information from minors. If you become aware that a minor has submitted information, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: